Meet Moo, the newest online darling in the Web 2.0 age. Moo has all the fundamentals: a nice AJAXy interface, Web2.0 colors, gradient fills, rounded corners galore, and lots and lots of buzz. They even sell a physical product, which is downright revolutionary. Perhaps they’re Web 2.1?
So I spent a couple hours choosing, resizing, uploading and cropping 100 photos. Gave Moo $20 and waited 10 days for my 100 business-card-sized mini photos to arrive in their collectors’ case. Alas, Moo messed up and sent me only 11 photos, each repeated 9 or 10 times.
Time to contact support. Moo doesn’t have a phone number (that would be so 2003), just an online form that you fill out and hope for the best. I got an automated response:
Thank you for contacting the MOO Print Team. I’ve sent this mail to let you know that your inquiry is in our customer service queue and that a real live MOO Service Agent will get back to you within 24 hours.
It’s been three days and no avail.
update: Moo came through. Woo Moo!